Support & FAQ
Frequently Asked Questions
How does AI Sneaker Finder work?
Simply describe what you're looking for in natural language. Our AI will analyze your preferences and suggest matching sneakers from our catalog.
Can I return sneakers if they don't fit?
Yes, we offer free returns within 30 days of purchase. Items must be unworn and in original packaging. Use our AI Size Advisor to find your perfect fit!
How accurate is the AI Size Advisor?
Our AI Size Advisor uses machine learning to analyze brand sizing, model-specific fit, and user data to provide personalized recommendations. While highly accurate, we still recommend checking our size charts.
Shipping
Shipping Options
- • Standard Shipping: 3-5 business days (€5.99)
- • Express Shipping: 1-2 business days (€12.99)
- • Free shipping on orders over €150
International Shipping
We currently ship within the European Union. International shipping options coming soon.
Returns & Exchanges
Return Policy
- • 30-day return window
- • Items must be unworn and in original packaging
- • Free returns on all orders
- • Refunds processed within 5-7 business days
How to Return
1. Log in to your account and go to "Orders"
2. Select the item you want to return
3. Print the prepaid return label
4. Pack the item securely and ship it back
Contact Us
Response Time
We aim to respond to all inquiries within 24 hours during business days.